XEPTION IO
// SUPPORT [HELP DESK]

Need a hand?

XEPTION IO SUPPORT // RESPONSE TARGET: 48H

Contact us

The fastest way to reach us is email. Tell us which app you are using, what device you are on, and what happened. Screenshots help a lot.

support@xeption.io ↗

Common questions

How do I delete my Sprintle account?

Open Sprintle, tap your profile, then choose Delete account at the bottom and confirm with your password. This permanently removes your account, stats, and group memberships. If you cannot sign in, email us from the address on the account and we will handle it. Full details on the account deletion page.

I bought premium but it is not showing up.

Open the premium screen and tap Restore purchases. If it still does not unlock, email us with the store receipt and your username and we will sort it out.

I forgot my password.

Use the Forgot password link on the sign-in screen. We will email you a reset link that is valid for 60 minutes. Check your spam folder if it does not arrive.

Found a bug?

We want to know. Email us the steps to reproduce it, your device and browser or app version, and what you expected to happen instead.

Our products

  • Sprintle: multiplayer word racing, on the web at sprintle.app, with iOS and Android apps on the way.